Will Moving My Website Break My Email?

The worry, and the answer

The worry: "If I move my website to you, will my email at @mybusiness.com stop working?"

The answer: No — we copy all your existing email settings before flipping anything. Your email keeps working without interruption.

This is the one thing people freak out about during a domain move, and rightfully so. Email is critical. So here's exactly what we do to protect it.

How we protect your email

When you migrate your domain to us (see Pointing an Existing Domain Here):

1. Step 1: We scan first. Before you change anything, we look at your current setup and write down where your email currently goes.
2. Step 2: We copy everything. Every setting that controls your email — where mail goes, who's allowed to send it, anti-spam signatures — gets copied to our side.
3. Step 3: Only then do you flip the switch. When you change the "Name Server" setting at your old domain registrar, the change takes effect using our copy of your settings. There's no gap.

Your email provider doesn't change — if you use Gmail (Google Workspace), Outlook (Microsoft 365), or anyone else, you keep using them. We just move the "where to send mail" pointer with no email lost in transit.

What if I want to switch email providers later?

Totally fine. After the move, if you ever want to switch your email to a different provider, see Adding DNS Records — or just email support@siteglowup.ai with what you want and we'll set it up for you.

What if I don't have business email yet?

If your domain doesn't have email set up anywhere yet, you have two options:

1. Free option (recommended for most): Use our free email forwarding — emails to hello@yourdomain show up in your regular Gmail/Outlook. See Getting Your Email Working.

1. Paid option (if you need a separate mailbox): Sign up for Google Workspace or Microsoft 365. About $6/user/month. They'll walk you through pointing your domain at them.

Common questions

"My email stopped working after the move!"
Rare but it happens. Email support@siteglowup.ai immediately with your domain name. We keep a backup of your pre-move settings — restoring takes us under 5 minutes.

"How do I check that my email is still working after the move?"
Just send yourself an email — from your personal Gmail to your work address, or vice versa. If you get it within a minute, you're good.

"What is an MX record? I keep hearing this term."
It's the technical name for the setting that tells the internet where your email should be delivered. Like a forwarding address at the post office. You don't need to touch it — we manage it for you — but if you ever want to look it up, that's the name.