Terms of Service

1. What You're Agreeing To

By using SiteGlowUp (“we,” “us,” “our”), you agree to these terms. SiteGlowUp is a product of Fireproof Studio LLC, registered at 212 W. Troy St., STE B, Dothan, AL 36303. If you don't agree, don't use the service. We keep it that simple.

2. What We Do

SiteGlowUp is an AI-powered platform that builds, redesigns, and hosts websites for small businesses. We use artificial intelligence (currently powered by AWS Bedrock and Anthropic Claude) to generate website designs, content, and images. The output is AI-generated — not hand-crafted by a human designer.

3. Pricing

• One-time setup: $99 flat, regardless of which path you pick (Keep My Site, Redesign My Site, or Build My Site). Every page included.
• Monthly platform fee: $10/month. This covers the AI tools, monitoring dashboard, change request system, and automation.
• AWS hosting: Your actual infrastructure cost, passed through at cost with no markup. Typically under $3/month for most sites.
• AI change requests: 5 free prompts included with every site. After that, $0.50 per prompt. You only pay when you approve the result.
• AI blog generation: $1.00 per post (includes content and hero image).

Prices may change with 30 days' notice. Any price change applies to your next billing cycle, not retroactively.

4. Payments

All payments are processed by Stripe. We never see or store your full credit card number. Monthly billing begins after your site is provisioned. If a payment fails, we'll email you with a link to update your card. After 5 days of failed payment, your site goes offline. After 6 days, all data is permanently deleted. We send reminders at each stage.

5. You Own Your Files

Your website files are standard HTML, CSS, and images. You own them. If you leave, you take everything with you. We don't use proprietary formats, and we don't hold your site hostage. Your content, your business name, your photos — all yours.

We retain a license to host and serve your content while you're a customer. That license ends when you cancel.

6. Cancellation

Cancel anytime from your dashboard or by emailing support@siteglowup.ai. No contracts. No cancellation fees. No guilt trip.

• Billing stops immediately when you cancel.
• You get 5 days to download your site files.
• We send reminders on day 1 and day 4.
• After 5 days, all files, DNS records, and site data are permanently deleted. No recovery.

7. Uptime

We guarantee 99.9% uptime — less than 9 hours of downtime per year. Your site runs on AWS CloudFront and S3, the same infrastructure behind some of the largest sites on the internet. If we miss our SLA in a given month, you receive automatic credits on your next invoice. No form required.

8. AI-Generated Content

Website designs, copy, blog posts, and images generated by our platform are created by AI. While we work to ensure quality, AI output may occasionally contain errors, inaccuracies, or content that needs revision. That's why every site comes with 5 free change prompts and why you always preview before paying.

You are responsible for reviewing AI-generated content before publishing. We are not liable for business decisions made based on AI-generated copy.

9. Referral Program

Refer someone to SiteGlowUp and you both get a $20 credit when they complete their first purchase. No cap on referrals. Credits apply to your monthly invoices. Referral credits have no cash value and cannot be transferred. We reserve the right to modify or end the referral program with 30 days' notice.

10. Acceptable Use

Don't use SiteGlowUp to:

• Host illegal content or conduct illegal activity.
• Distribute malware, phishing pages, or spam.
• Infringe on someone else's intellectual property.
• Abuse the AI system (prompt injection, automated scraping of the platform, etc.).
• Resell the service without written permission.

We reserve the right to suspend or terminate accounts that violate these terms. We'll notify you first unless immediate action is required to protect other users or our infrastructure.

11. Limitation of Liability

SiteGlowUp is provided “as is.” We do our best, but we can't guarantee that AI-generated content will be perfect, that your site will never go down, or that every DNS migration will be flawless. Our total liability is limited to the amount you've paid us in the 12 months preceding any claim.

12. Changes to These Terms

We may update these terms. When we do, we'll email you and post the new version here. Continued use after changes take effect means you accept the new terms. If you disagree, cancel your account — we won't make it hard.

13. Contact

Questions about these terms? Email us at support@siteglowup.ai.