Refund Policy

The Simple Version

You see a full preview before you pay anything. No credit card required. If you don't like it, close the tab. If you do pay and something goes wrong, we make it right. Here's exactly how.

Free Preview — No Risk

Every redesign starts with a free, interactive preview. You see exactly what your new site will look like before you spend a penny. No credit card, no account required. If you don't like the result, there's nothing to refund — you never paid.

Previews are available for 7 days. After that, they're automatically deleted.

One-Time Setup Fees

The setup fee ($99 flat, regardless of which path you picked) is charged when you approve your preview and proceed to checkout.

Once you approve your preview and complete checkout, provisioning is automatic and immediate — AWS resources are allocated, your CloudFront distribution is created, and your hosting is set up within seconds. Because of this, one-time setup fees are non-refundable.

That's why we let you see a full interactive preview before you pay anything. You know exactly what you're getting before checkout.

Monthly Platform Fee ($10/mo)

• Cancel anytime — billing stops immediately.
• We do not issue partial refunds for unused days in a billing period.
• If we fail to meet our 99.9% uptime SLA, you receive automatic credits on your next invoice. No form required.

AWS Hosting Costs

AWS infrastructure costs are passed through at cost with no markup. These are real charges from Amazon for serving your website. We cannot refund AWS costs because they're not our revenue — they're direct infrastructure expenses shown transparently on your invoice.

AI Change Requests ($0.50/prompt)

You never pay for the AI's mistakes. Here's how it works:

• You describe what you want in plain English.
• The AI generates a preview of the change.
• You can refine your request as many times as you need — no charge for revisions.
• You only get charged when you approve the result and it goes live.

If you approve a change and it doesn't match what was shown in the preview, contact us and we'll fix it or refund the charge.

AI Blog Generation ($1.00/post)

Blog posts are charged after successful generation. If the generated post is unusable (garbled output, completely off-topic, or fails to generate), you won't be charged. Generated posts can start as drafts for your review, or you can enable auto-publish on a schedule (weekly, biweekly, or monthly). If you enable auto-publish, posts go live without manual review — you're responsible for the content on your site, though you can always edit or unpublish any post from your dashboard.

How to Request a Refund

Email support@siteglowup.ai with your account email and a description of the issue. We respond to refund requests within 1 business day. Approved refunds are processed back to your original payment method via Stripe, typically within 5–10 business days.

Our Commitment

We built SiteGlowUp to be the opposite of the companies that make it easy to sign up and impossible to leave. If something isn't right, tell us. We'd rather refund you and keep your trust than nickel-and-dime you on a technicality.