Cancelling, Refunds & Keeping Your Site
4 min read
The short version
Cancelling is one click, and it's safe. When you cancel, your site stays live through a short grace period so you can change your mind, export your files, or move your domain. Nothing is hidden, nothing is held hostage. Your files are yours, and your domain is yours.
How to cancel
- Sign in at app.siteglowup.ai.
- Open Account → Billing.
- Click Cancel subscription at the bottom.
- Confirm. That's it — your card stops getting charged.
What happens to your live site after you cancel
- Right away: your site stays online. Cancelling stops future billing — it doesn't yank your site offline.
- A 5-day grace period: your site keeps running, and you can reactivate with one click from Account → Billing if you change your mind. No data lost, no re-build needed.
- After 5 days: your site is permanently removed from our hosting. It is not kept or archived, and removal can't be undone — keeping a site online costs money, so an unpaid site comes down. But the files you export and your domain are always yours (see below).
Reactivating
While you're in the 5-day grace period, the Billing page shows a Reactivate button. One click puts your site straight back to where it was — same pages, same content, same address. Once the 5 days pass, the site is permanently removed and can't be reactivated — you'd start a fresh build (your domain is still yours, so you can point it at the new site).
Your files are always yours
You can export your whole site as a ZIP on any plan — before you cancel, during the grace period, anytime. It's standard HTML, CSS, and images, ready to host anywhere. Export is never gated behind a paid tier.
Your domain is always yours
If you registered a domain through us, your name is on the official ownership record — you can keep it or transfer it to any other registrar in one click, whether or not you stay a customer. If you brought your own domain, it was always yours; just point it wherever you like. Cancelling your site plan never touches your domain ownership.
Refunds
See the refund policy for the full authoritative version.
- The free build: there's nothing to refund — you never paid for it.
- Monthly hosting (the $12+/mo Keep plan): cancels forward. Billing stops when you cancel and you keep service through the period you already paid for. We don't bill partial months and we don't refund the unused part of a month.
- The one-time Published fee ($299): refundable within 7 days of publishing. Email support@siteglowup.ai within that window and we refund the full amount. After 7 days the one-time fee is non-refundable (the work is already done).
- Domains: domain registration fees are non-refundable (we pay the registrar upfront).
Common questions
"If I stop paying, does my site get deleted instantly?"
No. It stays live through the 5-day grace period, where you can reactivate or export. After 5 days it's permanently removed from our hosting.
"Will you keep hosting my site for free if I cancel?"
No — after the 5-day grace period an unpaid site is permanently removed. But you keep your files (export anytime) and your domain (it's registered in your name).
"I cancelled by accident."
If you're still in the 5-day grace period, click Reactivate on the Billing page. Once the 5 days pass the site is permanently removed — email support@siteglowup.ai and we'll help you rebuild (your domain is still yours).