Pointing an Existing Domain Here

What you're doing

You own a domain (let's say mybakery.com) that you bought somewhere else — GoDaddy, Namecheap, your old hosting company. Right now it either shows your old website or nothing at all. You want it to show the new website we just built for you.

To do that, you'll change one setting at the place where you bought your domain — the setting that controls where the world looks up your domain. Right now it points at your old host. We'll point it at us instead.

The change takes about 5 minutes of your time, then about 2-24 hours for the internet to catch up on its own. Your email keeps working the whole time — we'll automatically copy your existing email settings over before flipping the switch.

What you'll need

1. Login access to wherever you bought your domain (GoDaddy, Namecheap, Squarespace, Google Domains, etc.). If you don't remember where, search your email inbox for "domain renewal" — the receipt will tell you.
2. About 10 minutes.

How to do it (5 actual minutes of clicking)

Step 1 — Let us prep your new home (1 minute)

1. Open your dashboard and click DNS in the left menu
2. Click Scan my DNS records
3. We'll fetch your current setup — your website pointer, your email setup, anything else you have — and show it on screen
4. Review what we found and click Confirm migration

That copies all your existing settings to us. Email, anything else you've got, is preserved.

After confirmation, we'll show you four addresses that look something like:

ns-1234.awsdns-12.org

ns-567.awsdns-34.co.uk

ns-890.awsdns-56.net

ns-123.awsdns-78.com

Keep that tab open — you'll need to copy them in a second.

Step 2 — Tell your old host to hand things over (3 minutes)

1. Open a new tab and log into wherever you bought your domain (GoDaddy, Namecheap, etc.)
2. Find your domain in their dashboard
3. Look for a setting called Name Servers or DNS — sometimes it's under "Advanced settings" or "Domain settings"
4. You'll usually see two options:

- Default name servers (currently selected) — what they assigned when you bought it - Custom name servers — what you want

1. Switch to Custom (sometimes labeled Use your own or similar)
2. Paste the four addresses we showed you, one per field
3. Save

That's it on their side. You can close that tab.

Step 3 — Wait for the internet to notice (2-24 hours)

The internet doesn't update instantly — it caches information for a while, so your change takes time to propagate. Most of the time it's done in a couple of hours. Sometimes it takes a full day.

You don't need to keep checking. The DNS tab in your dashboard has a green status dot that lights up automatically once the change is live. You can close the tab and come back later.

While it's propagating, some people typing your domain will see the new site, others will see the old one — that's normal. Don't worry, it's not broken; it's just spreading.

Will my email break?

No. Here's the safety mechanism: before you change anything at your old host, we already copied your email setup to us. The moment your domain switches over to us, your email keeps flowing because we already know where it goes.

If you have email through Google Workspace, Microsoft 365, ProtonMail, or anywhere else — it keeps working uninterrupted. Customers can still email you. You can still send.

Common questions

"What if I can't find the Name Servers setting?"
See Changing Name Servers at Your Domain Registrar — we've got step-by-step instructions for the 12 most popular registrars (GoDaddy, Namecheap, Squarespace Domains, Cloudflare, Bluehost, and more). If yours isn't listed, email support@siteglowup.ai with your registrar's name and we'll walk you through it.

"My status hasn't gone green after 24 hours."
First, log back into your old registrar and double-check the four name server addresses you pasted. Typos are by far the most common cause — even one extra space breaks it. After that, email support@siteglowup.ai and we'll investigate.

"Can I undo this?"
Yes — just go back to your old registrar and switch back to "Default name servers." Your domain will return to pointing at whatever it used to point at within a few hours.

"What if I don't have a domain yet?"
You're in the wrong guide. See Buying Your Web Address — you can register one through us for the same price the rest of the internet charges.