Managing Your Domain

Where to manage your domain

Open the DNS tab in your dashboard, then click Manage domains in the top-right of the live state. You'll see every domain we're holding for you with its status, expiry date, and renewal cost.

Auto-renewal

By default, we auto-renew every domain you register through us — we charge your card 30 days before the domain expires, exactly the AWS price (no markup). You'll get a "renewed" email after each successful charge.

To turn auto-renew off: click "Disable auto-renew" on the domain card. We'll stop charging; the domain expires on its expiry date unless you re-enable.

To turn auto-renew back on: click "Enable auto-renew." We resume the 30-day-pre-expiry charge cycle.

What happens if a renewal charge fails?

We retry daily and email you dunning warnings at 14 days, 7 days, and 3 days before expiry.

If your card still hasn't worked by 3 days before expiry, we disable auto-renew at AWS so neither side gets billed for an unpaid renewal. The domain then expires on its expiry date — to keep it, update your card and re-register through us, or transfer the domain to another registrar before it expires.

Transferring out

You can move the domain to any other registrar (GoDaddy, Namecheap, Cloudflare, your own AWS account, etc.) at any time after the ICANN 60-day post-registration lock clears. (That's an ICANN rule, not ours — every registrar enforces it.)

To transfer out:

1. Click Transfer to another registrar on the domain card
2. Confirm — we unlock the domain at AWS and retrieve the EPP / AuthInfo code
3. Copy the code shown on the dashboard (we also email it to you)
4. Use the deep-links to popular registrars' transfer pages (Cloudflare, Namecheap, GoDaddy) — or paste the code at any registrar's "Transfer in" page
5. Pay the new registrar's transfer fee (typically ~$10, includes a 1-year extension)
6. AWS auto-approves the outbound transfer within 5 days

We never deny transfers. There's no support ticket, no fee from us, no friction.

Once the transfer completes, the domain is fully under your control at the new registrar — we stop billing you, and the domain disappears from your "Manage domains" list (status: transferred out).

Managing DNS records

Even if we registered the domain, you're free to add custom DNS records (subdomain CNAMEs, additional MX records for a different email provider, TXT records for verification, etc.). The DNS tab's "Add DNS Record" form covers all common record types.

Records you add manually are independent of the auto-managed ones — we won't overwrite your custom records.

Privacy

WHOIS privacy is on by default. Your name appears on the WHOIS record as the legal registrant, but your contact info (email, phone, postal address) is replaced with a privacy-service proxy. To see exactly what's public, run whois yourdomain.com from a terminal.

If you need WHOIS privacy off (e.g., for a trademark filing or compliance reason), email us — we'll flip it for you.