Managing Your Domain

Where to find it

In your dashboard, click DNS in the left menu, then click Manage domains in the top-right. You'll see every domain you've registered with us, when it renews, and how much the renewal will cost.

How renewal works

Domain names expire every year (it's an internet-wide rule, not ours). If you don't renew, you lose the name and someone else can buy it.

By default, we renew it for you automatically. About 30 days before your domain expires, we charge your card the renewal price (the same price you paid originally, or whatever the current price is if it changed) and the domain stays yours for another year. You'll get an email confirmation when it renews.

You can change this:

To turn auto-renewal OFF: Click your domain in Manage domains, then click Disable auto-renew. We stop charging. Your domain still works until its expiry date — then it lapses unless you renew manually.

To turn auto-renewal back ON: Same place, click Enable auto-renew. We resume the yearly charge cycle.

What if my card fails when you try to renew?

We email you right away and try again the next day. If it's been failing for a while:

• 14 days before expiry: First reminder email — "your domain renewal failed, please update your card"
• 7 days before expiry: Second reminder
• 3 days before expiry: Final warning. If we still can't charge, we automatically turn off auto-renewal so the domain doesn't get stuck mid-charge

If your card was bad and the domain has already expired, you can buy it again (if nobody else grabbed it yet) — or move on to a different name. Best to keep your card on file current.

Moving your domain somewhere else

You can move your domain to any other domain seller — GoDaddy, Namecheap, Cloudflare, etc. — at any time. We don't lock you in.

One exception: there's an industry-wide rule that you have to wait 60 days after first registering before you can move it. (This applies at every registrar — we didn't make it up.) After that window, you're free to go.

Steps:

1. Click your domain in Manage domains
2. Click Transfer to another registrar
3. We email you a secret code (called an EPP code or AuthInfo code depending on who you ask). Copy it
4. Open an account at whoever you want to move to (GoDaddy, Namecheap, Cloudflare, etc.)
5. Find their "Transfer a domain in" page → enter your domain name → paste the code → pay their transfer fee (usually about $10 and includes another year of renewal)
6. Wait ~5 days. The transfer completes automatically; both they and we email you when it's done

After the move, we stop billing you for the domain and it disappears from your Manage domains list. The other registrar takes over.

We never block or slow-down transfers. No support ticket required, no fee from us. If you ever want to leave, you can — same way you'd cancel a magazine subscription.

What about my privacy?

When you buy a domain, there's a public record of who owns it (called WHOIS — like the phone book for domain names). People can look up who owns any domain.

By default, we hide your personal info from this public record. Your contact email, phone, and address are replaced with our company's privacy service. Your business name still shows as the owner (you), but spammers and harassers can't get your home address from a WHOIS lookup.

If you need this privacy turned off for a specific reason (some trademark filings or legal matters require visible WHOIS), email support@siteglowup.ai and we'll flip it for you.

Adding custom DNS settings

Most people never need to touch DNS — the basic stuff (your website, your email forwarding) is set up automatically. If you do need to add a specific record (like verifying domain ownership for Google, or pointing a subdomain somewhere), see Adding DNS Records for the plain-English walkthrough.

Common questions

"How do I know when my domain expires?"
The expiry date is shown on each domain card in Manage domains.

"Can I extend my registration for multiple years?"
Not directly from us today — we register one year at a time. You can renew manually multiple times to add years.

"What happens to my website if my domain expires?"
Your website keeps running on its temporary address (something like abc123.handsfreesites.com), but the friendly domain name stops working. Add the domain back and it starts pointing at your site again within a few minutes.

"What if I just want to delete the domain and start over?"
Email support@siteglowup.ai. We can delete it for you — heads-up that domain registrations are usually non-refundable, so you'll pay for a fresh registration.