Adding DNS Records

Adding records yourself

Once your domain's name servers have propagated and SiteGlowUp is managing your DNS, you can add any record you need directly from the dashboard. No support ticket, no change request — the record is live in Route53 within seconds.

How to add a record

1. Log into your dashboard and open the DNS section
2. Scroll to Add DNS Record and click the button to open the form
3. Pick a Record Type — the dropdown supports A, AAAA, CNAME, MX, TXT, CAA, and SRV
4. Enter a Name — see "The Name field" below
5. Enter the Value — the target IP, hostname, or text string provided by whoever needs the record
6. Adjust the TTL if you need to — defaults to 3600 seconds (one hour), acceptable range is 60 to 86400
7. Click Add Record

The record is written to Route53 immediately and appears in your DNS health dashboard grouped with similar records. Every addition is logged in your site's audit trail so you can see who added what and when.

The Name field

• To put a record on the root domain (for example, yoursite.com itself), enter @ or leave the name blank
• To put a record on a subdomain, enter just the subdomain label — for example, blog creates the record at blog.yoursite.com
• For deeper subdomains, include the full path — for example, _acme-challenge.www creates a record at _acme-challenge.www.yoursite.com

You do not need to type your full domain into the Name field. The dashboard appends it for you.

Record types explained

• A — points a name to an IPv4 address (e.g., 192.0.2.1)
• AAAA — points a name to an IPv6 address
• CNAME — points a name to another hostname (e.g., pointing shop at myshop.shopify.com)
• MX — tells other mail servers where to deliver your email
• TXT — stores a text value, used for verification records, SPF, DKIM, and DMARC
• CAA — controls which certificate authorities are allowed to issue SSL certs for your domain
• SRV — advertises a service (port + priority), used by some chat and VoIP services

When to ask for help instead

Use the change request feature (or email support) if:

• You need to replace existing records managed by SiteGlowUp (like the root CNAME that points yoursite.com at your website) — the direct form only adds records


• You're merging SPF records — a domain can only have one SPF TXT record, and merging it safely requires care


• You're modifying records we created during migration to keep your email working (MX, SES DKIM, Proton DKIM, etc.)

For everything else — verifications, new subdomains, redirects, third-party integrations — the Add DNS Record form is the fastest path.