Reading Messages From Your Contact Form

Reading messages people send

Once you've turned on the Contact Form addon (see Adding Extra Features to Your Site), every message someone submits is saved.

To read them:

1. In your dashboard, click Addons in the left menu
2. Click Manage on the Contact Form card
3. The Submissions tab shows every message ever sent through your form, newest first

Each message shows the person's name, email, what they wrote, and when they sent it. New unread messages have an amber dot next to them.

Getting notified when a new message arrives

By default, we email you the moment someone submits your form. The email goes to whichever address you used to sign up for your account.

To change where notifications go:

1. In the contact form management page, click the Settings tab
2. Change the Notification email to wherever you'd rather it go (e.g. hello@yourbusiness.com or a shared inbox you check)
3. We send a confirmation to that address — click the link in it to verify
4. From then on, new messages go there

If you want to stop notification emails entirely (and just check the Submissions tab when you remember), leave the field blank and Save. Messages still log; we just stop emailing.

Customizing what people see after they submit

After someone clicks Send, they see a "thanks for your message" confirmation. The default is fine, but you can customize it:

In Settings, type whatever you want them to see:

• "Thanks! We usually reply within one business day."
• "Message received. Expect a call from us this afternoon."
• "Got it. Talk soon!"

Whatever fits your brand. Click Save and the new message goes live within a minute.

If the contact form stops working

Rare but it happens — usually after you ask the AI to redesign your Contact page. If you test the form and nothing arrives:

1. Go to the Contact Form management page → Repair tab
2. Click Repair form

We re-set up the form in about 5 seconds. You'll see a confirmation message.

You usually won't need this. Every time the AI changes your Contact page, we automatically run this same repair in the background. The button is just a safety net.

What if I had a contact form before?

If your old website had a working contact form, turning on the Contact Form addon doesn't replace it — we keep your existing form (with all your custom fields, layout, and design) and just wire the submit button up to send messages here. Your previous fields are preserved.

If you didn't have a form, we add a simple one (Name, Email, Message) you can customize.

Common questions

"How do I add a phone number field?"
Ask the AI to add it: "Add a Phone Number field to the contact form on the Contact page, after the Email field." The next AI change includes it, and our auto-repair keeps it working.

"How long are messages saved for?"
Indefinitely. There's no auto-delete. If you have hundreds of old messages and want them cleaned up, email support@siteglowup.ai.

"Can multiple people get the notification emails?"
The Settings → Notification email field is one address only. Easiest workaround: use a forwarding email address (like team@yourdomain.com) that forwards to multiple people. Or set up a shared Gmail account.

"What about spam?"
We have invisible spam protection built in — most spam never makes it to your inbox. If junk slips through, email us and we'll tighten the filters.

"Visitors say the form isn't sending"
Open your Contact page in an incognito/private browser window and try it yourself. If the test message lands in Submissions, the form works — your visitor probably hit a typo or network issue. If your test doesn't land, click Repair form in the management page.